Frequently Asked Questions

Have a question about your Motorcycle Grip Belt or your order? Find the answers below.

1. Who wears the Motorcycle Grip Belt?

The rider wears the belt around their waist, and the passenger holds the two handles. It gives the person riding behind a dedicated place to hold on without needing to grab the rider’s jacket.

2. Will the belt fit me?

The strap is adjustable, but fit depends on your waist measurement and the clothing you wear while riding. If you’re unsure, email contact@nexha.store with your waist measurement taken over your riding jacket before ordering so we can help you check.

3. Does it need to be attached to the motorcycle?

No. The belt is worn by the rider, so there is nothing to mount on the handlebars or seat. No tools or motorcycle modifications are needed. Follow the product’s fitting instructions before use.

4. Do we need one belt or two?

One belt is used by one rider and one passenger together. The rider wears it, and the passenger holds it. Choose a multi-belt bundle if you’re buying for separate riders or giving one as a gift.

5. Where do you ship, and is shipping free?

Standard shipping is free to the United States, Canada and Australia. For other destinations, contact us before ordering to confirm availability.

6. When will my order arrive?

Delivery depends on your destination and the warehouse assigned to your order.

• United States and Canada: Approximately 5–15 business days from ordering for US warehouse shipments, or 12–25 business days for overseas shipments.

• Australia: Approximately 10–25 business days after dispatch. Preparation normally takes 1–5 business days, extending to 7 during busy periods.

These are estimates. See our Shipping Policy for details.

7. How can I track my order?

We’ll email your tracking details after dispatch. Follow that link or visit our Track Order page. Initial tracking updates can take 3–7 days. Contact us if your order is overdue.

8. Can I change my address or cancel my order?

Email contact@nexha.store immediately with your order number and requested change, ideally within 12 hours. Changes depend on processing status and cannot be guaranteed once fulfilment begins.

9. What if the belt doesn’t fit or I change my mind?

You may request an eligible return or exchange within 30 calendar days of delivery. Reasonable use according to the product instructions does not automatically make an item ineligible.

Email contact@nexha.store with your order number before sending anything back. For change-of-mind returns, you pay return shipping. Items must meet the conditions in our Refund Policy.

10. What if my order arrives damaged, faulty or incorrect?

Email contact@nexha.store as soon as possible, preferably within seven days of delivery. Include your order number and clear photos of the item and packaging.

Once the issue is confirmed, we’ll arrange an appropriate replacement or refund and cover reasonable return shipping costs. The seven-day notification request does not limit your statutory rights.

11. How long does a refund take?

Once approved, refunds are normally processed to your original payment method within 5–10 business days. Your bank or payment provider may need additional time to display the credit.

12. How can I contact Nexha?

Email contact@nexha.store or message us on WhatsApp: +1 (213) 519-5595.

For questions about an existing order, include your order number so we can help you more quickly.